Excellence Coaches is a family run business offering transport between Cairns Airport and Port Douglas on airport shuttles, and within Port Douglas on local shuttles.
We’ve transported 1000s of passengers since staring business and everything goes pretty smoothly, but like all businesses we need to have our T&Cs.
Shuttle services delivered by Excellence Coaches aim to transfer passengers on time and according to the airport shuttle booking confirmation, or local shuttle ticket. All staff and drivers are working towards that goal.
All passengers are advised to have travel insurance to cover financial losses, or costs, or unexpected delays in transit as detailed below, or as may be reasonably expected to be included within and covered by available travel insurance policies associated with travel.
All Australian Consumer Law (Queensland) rights and guarantees apply.
Created: 2 June 2020 (updated 26 September 2022).
Excellence Coaches looks to align with airline procedures. Travellers are therefore encouraged to continue the same precautions they felt comfortable with when flying into Cairns. We note many planes fly at capacity when able.
We do recommend our private transfer service at this time for any passengers wanting enhanced social distancing. The following policy is applicable to all our services including our seat in shared shuttle service.
These procedures were first enacted in June 2020, and are updated here according to changes in circumstances affecting domestic travel.
Please note that any changes less than 24 hours before travel cost $20 to process. When we receive your booking we allocate vehicles and drivers according to the information on your booking form. This change payment can be paid by credit card over the phone when making the change. If you email us your change we will call you back to confirm the change and process the change payment. Flight changes made by Jetstar, Qantas and Virgin impact our schedule and require additional staff to manage our daily shuttle manifest and reallocate vehicles and drivers. We also ask that passengers please limit discretionary changes less than 24 hours before travel due to staff and driver shortages affected by the COVID pandemic. Thank you for your understanding and assistance to help us run our business during these challenging times.
IMPORTANT NOTICE TO TRAVELLERS: As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel to adapt their plans or consider how they may minimise contact with other passengers or travellers while they feel unwell.
Thank you for helping us transfer your family and friends between Cairns Airport, Cairns City and around Port Douglas.
– ‘Captain Cook Highway’ means the highway from the roundabout intersection with Port Douglas Road, running south into National Highway 1 and the intersection with Airport Avenue in Cairns.
– ‘Our Business’ means Excellence Coaches
– ‘Travel Insurance’ means an insurance policy to protect you from financial losses, unexpected costs, damage to goods, or the impacts of delays and similar financial hardships possibly encountered during intrastate and interstate travel.
– ‘Child’ means a person 0-15 years of age inclusive.
– ‘Standard hours’ means 06:00 to 19:00.
-‘Flights scheduled to arrive between 6am and 6pm’ means flights that are eligible for standard hours service until 19:00
-‘After hours service’ means flights scheduled to arrive after 18:00 which must be booked as private transfer plus $50 night fee
Passengers are not permitted to drink alcohol or eat food or consume any non water beverage on public passenger vehicles in Queensland. The following common courtesies are for the comfort and enjoyment of your travelling party and all passengers on our shuttles, limousines or private transfers. Queensland Government fines and cleaning charges can result if these courtesies are not followed.
When we provide a transfer service these terms and conditions (T&Cs) are applicable to any bookings made or subsequently made verbally after an initial online booking. A link to these T&Cs is linked from our shuttle book and pay form. It is the responsibility of any travelling passenger to be aware of these terms and conditions related to our service.
These terms and conditions form the entire agreement between Excellence Coaches and any travelling passenger. No additional terms, conditions or warranties may be implied into this agreement unless required by statute in the State of Queensland, or as required under Australian Consumer Law (Queensland) rights and guarantees which apply here.
Page edited 26 September 2022