Airport FAQ
The team at Excellence Coaches is always available to answer any questions you have. Enquire today to book a shuttle from Cairns Airport to your hotel.
Got Questions About Our Coaches?
At Excellence Coaches, we want your transfer to be smooth, seamless and relaxing, which is why our passionate team are always available to answer any questions you have and discuss the shuttles available. Our available transfers include to and from the airport, with daily services within Cairns, Palm Cove and Port Douglas. Sole charters are also available, and coaches are available for other regional destinations in Queensland.
Which airlines fly to Cairns?
Most domestic airlines have flights to Cairns, as well as a number of regional lines and international airlines including Air New Zealand, Hong Kong Airlines and other international destinations. While a remote area, this location is a beloved tourist destination, so you are sure to find a flight from your destination.
book nowDo I need to confirm my booking?
We recommend that you confirm your booking between 24 and 48 hours before you are expected to travel. This ensures that our team have all of your details confirmed and that your transport will be as smooth as possible.
book nowHow long will my transfer take?
Excellence Coaches aims to get on the road as soon as possible. Travel time from the airport to Port Douglas usually takes around 75 minutes, but can vary depending on traffic or weather conditions. If you require transport to other destinations throughout Queensland, you can speak to a team member about how long it may take.
book nowWhat happens if my flight is delayed?
Excellence Coaches requests your flight number and details, so we can monitor flight details before landing. We are always prepared for delays and happy to wait for you if need be.
book nowHow much is it for luggage transfer?
We are happy to offer no extra charge for a reasonable amount of luggage. Larger or heavier luggage may be assessed during pickup, or discussed with our team member.
book now